Refund policy
Please read the instructions below carefully before initiating a return or exchange request.
Returns
We want you to love your ARKO Wear purchase. If for any reason you’re not completely satisfied, you may return your item(s) in accordance with the policy below:
Condition of Items – Returned products must be unworn, unused, and in new condition, with all original tags and packaging intact.
Items must be free from:
- Makeup marks
- Fake tan or tanning products
- Perfume, body spray, or other fragrances
- Deodorant marks
- Hair (including human and pet hair)
- Dirt, dust, or stains
- Damage caused by wear, washing, or improper handling
- Alterations or modifications of any kind
For hygiene reasons, any items returned with signs of wear, washing, odours, makeup, fake tan, hair, pet hair, stains, or missing tags/packaging may be refused and returned to the customer.
ARKO reserves the right to reject any return or exchange that does not meet the above requirements.
Return Window – Items must be returned to us within 14 days of receipt.
Return Shipping Costs – Customers are responsible for all return shipping costs. We do not provide prepaid return labels.
Handling Fee - Please note that all returns and exchanges will incur an 4% handling fee.
To initiate a return, please email us at info@arkowear.co.uk with your order number, the item(s) you wish to return, and the reason for the return.
Once we receive and inspect your returned item(s), we will process your refund to the original payment method. Please allow up to 10 working days for the refund to appear, depending on your bank or payment provider.
Please note: Any items purchased on sale/discount are non-refundable and can only be exchanged for another item or store credit.
Exchanges
Condition of Items – Returned products must be unworn, unused, and in new condition, with all original tags and packaging intact.
Items must be free from:
- Makeup marks
- Fake tan or tanning products
- Perfume, body spray, or other fragrances
- Deodorant marks
- Hair (including human and pet hair)
- Dirt, dust, or stains
- Damage caused by wear, washing, or improper handling
- Alterations or modifications of any kind
For hygiene reasons, any items returned with signs of wear, washing, odours, makeup, fake tan, hair, pet hair, stains, or missing tags/packaging may be refused and returned to the customer.
ARKO reserves the right to reject any return or exchange that does not meet the above requirements.
Return Window – Items must be returned to us within 14 days of receipt.
Return Shipping Costs – Customers are responsible for all return shipping costs. We do not provide prepaid return labels.
Handling Fee - Please note that all returns and exchanges will incur an 4% handling fee.
How Exchanges Work
Once we receive and inspect your returned item(s), we will issue you store credit for the value of the returned product. You can then place a new order using your store credit for the replacement item.
To initiate an exchange, please email us at info@arkowear.co.uk with your order number, the item(s) you wish to exchange, and the item(s) you’d like to receive instead.
Defective Items
If you believe you have received a defective item, you must notify us via email within 7 days of receipt of your order.
To report a defective item, please email info@arkowear.co.uk with your order number, description of the issue and clear images showing the defect.
Defective items must be returned to us within 14 days of receipt of your order.
All defective item claims will be reviewed upon receipt and inspection of the product.
Exchanges
Condition of Items – Returned products must be unworn, unused, and in new condition, with all original tags and packaging intact.
Return Window – Items must be returned to us within 14 days of receipt.
Return Shipping Costs – Customers are responsible for all return shipping costs. We do not provide prepaid return labels.
Handling Fee - Please note that all returns and exchanges will incur an 4% handling fee.
How Exchanges Work
Once we receive and inspect your returned item(s), we will issue you store credit for the value of the returned product. You can then place a new order using your store credit for the replacement item.
To initiate an exchange, please email us at info@arkowear.co.uk with your order number, the item(s) you wish to exchange, and the item(s) you’d like to receive instead.